If your organization has an existing list of Opt-Outs, you can bulk add them to Spoke to ensure they will not be texted. 

Step 1: Click “Add Opt-Outs”

To access the bulk uploader, click on “Opt-outs” in the left-hand menu, then click the “Add Opt-Outs” button in the upper right corner.

Click the “Add Opt-Outs” button at the top right to access the bulk uploader.

This will open a page where you can upload the list of opted out phone numbers. 

Step 2: Name your list

Next, give your list a title. 

Give your opt-out list a name in the “List Title” field.

Step 3: Choose an upload method

You have the option to directly enter the phone numbers into a text box, or to upload a CSV file with your numbers. Note that the numbers do not have to be in a particular format, i.e. 1-888-888-8888 is just as fine as 8888888888 or (888) 888-8888.

Click on the “Select an import method” dropdown to choose your method. 

Select “Text Entry” or “CSV Upload” from the dropdown list.

Option 1: Upload via Text Entry

To add numbers via text entry, simply type or paste the numbers into the text box, each separated by a new line. If you have a spreadsheet of numbers, you can simply copy the column in the spreadsheet with those phone numbers and paste the entire column in the text box. 

Example of phone numbers typed into the text entry box.

To continue and complete the opt-out process, click the “Upload Numbers” button below the text field. Now, these numbers will appear in your count of "admin or external opt-outs".

Option 2: Upload via CSV

In order to upload numbers from a spreadsheet, your numbers must be in a column with a header row titled “cell” (case-insensitive), and your spreadsheet must be saved as a CSV file.

Example of a spreadsheet with a properly formatted “cell” column.

To upload your CSV file, click on the “Pick File” button that appears after selecting “CSV Upload” as the upload method. This will bring up a popup selector to choose the file from your desktop.

Image showing the “Pick File” button - click this to access a popup to select the file from your desktop.

After selecting your file, Spoke will read it and let you know which file has been uploaded and how many rows it contains.

After your file has been selected, you’ll see its name and how many rows it contains.

Confirm and complete the upload by selecting the “Upload Numbers button. Now, these numbers will appear in your count of "admin or external opt-outs".