In your dialer admin interface, click the “Campaigns” menu option on the left-hand side of your screen to see a list of all the call campaigns that have been created in your account. On each call campaign’s row, the date and time it was created and its “status” (e.g., “Active,” “Draft,” “Complete,” “Stalled”) will be displayed, as well.
This article is an explanation of each of the possible call campaign statuses, including what circumstances lead this status to be displayed next to one of your calling campaigns.
Where to find the Status indicator on the Campaign page of the dialer admin interface.
The status options that may be displayed next to a calling campaign include:
Draft : This call campaign status means that you are in the process of completing the steps to create your campaign and it is not yet ready to be called on yet.
Active : This status indicates that your campaign is live and either ready to be called on or already being called on by your callers.
Complete : Your call campaign will be listed as “Complete” if the dialer has dialed through all the phone numbers in the call list you uploaded. Congratulations on finishing your campaign!
Pausing / Paused : You can pause a call campaign if you want to temporarily stop your callers’ ability to make calls on this campaign. When you pause the campaign, calls in progress will finish up, and then all callers will be notified that the campaign is paused and will be disconnected from the dialer. You can always resume the campaign later.
To pause your campaign, simply navigate to the “Campaigns” menu option on your dialer admin dashboard, find your desired call campaign, and click the “Pause” button under the “Actions” column (see photo below).
The pause campaign button circled on the Campaign page of your admin interface.
To resume this paused campaign at any time, simply click this button again, which will now read “Resume” (see photo below).
The resume button will appear next to a paused campaign and gives the option to continue calling through the campaign.
Stalled : 1) Your call campaign’s status may be listed as “Stalled” if you haven’t completed the “clicking” required to manually approve the phone numbers in the call list you uploaded. If you have clicking enabled in your Settings, you might see this status after loading a cell phone or VOIP phone number only list, or if you haven’t completed clicking after calling through a partially approved list of phone numbers. Note that this status is distinct from “Complete” (below), since in a stalled campaign, you still have numbers that you’ve uploaded yet to be dialed. Read the support guide on “clicking” here to learn how to set up organizers or volunteers to complete the simple clicking task that may be required.
2) Alternatively, your campaign’s status may also sometimes appear as “Stalled” for a few minutes when your callers are completing the last few calls on your call list. (This is because the dialer system is waiting for your callers to finish filling out and submit the script responses for these final calls.) The campaign status will transition to “Complete” usually within about five minutes of the completion of these last few calls in your campaign.
As such, if your campaign status is listed as “Stalled” and you are sure you’ve clicked all the cell phones in your call list, go to the “View Results” tab in the admin interface for your campaign and check the “Call progress” bar towards the top left of the screen. It’s likely the case that your campaign is very nearly complete and its status will soon automatically transition to “Complete.”
Archive : When you’re finished with a call campaign, please click the “Archive” button next to the campaign’s name on the “Campaigns” page of your admin dashboard (see photo below). Archiving campaigns helps us keep our dialer running efficiently and costs low, which helps us keep Scale to Win rates affordable.
The Archive button circled on the Campaign page of the admin dialer interface.
Active campaigns auto-archive after 30 days of inactivity. Auto-archiving is dynamic and resets each time any call is made on the campaign. For example, if dials are made on a particular calling campaign once every 29 days, the campaign won’t auto archive.
After a campaign is archived, you will be able to unarchive it for 48 hours; after that, we'll release the phone number and you won't be able to unarchive the campaign.
That said, never fear: even if the campaign is permanently archived, you will always be able to view it, make a copy of it (e.g., to copy its script into a new campaign without having to recreate it), and view and export the call data from it.
Sort by Status
An image showing where to find the Search by Campaign Status on the Campaign page of the admin dialer account
To search for campaigns by status, click the “Campaign Status” drop down menu as seen above. This menu defaults to showing all campaigns that are not archived. You may select from any combination of campaign statuses that you’d like to see displayed.