When creating a new call campaign, the first question of your script will now follow a standardized format with eight default response options. This adjustment is an important component of the multiple passes feature, and will also enable you to keep your results more consistent across campaigns and to set up calling campaigns more quickly.
Your first question will be the question where your caller determines whether or not they’re speaking to the intended person (e.g., “Hi! Is [first name] available?”).
This question will now include the default response options of “Talking to Correct Person,” “Wrong Number,” “Call Back Later,” and more. You can edit these response options and add additional ones, if you’d like.
An example of the new, standardized format for the first question of call scripts.
You’ll also notice the addition of a new field: “Disposition.” This field indicates which contacts the dialer should call again during subsequent passes on your list (e.g., contacts marked as “Call Back Later”) and which it should not (e.g., contacts marked as “Wrong Number”). This field is not shown to callers.
Feel free to simply use the default Dispositions that are prefilled in your first question response options.
The new “Disposition” field now included in the response options for the first question of all call scripts.
IMPORTANT NOTE ⚠️: If you copy a campaign created before the release of this feature (to most clients on July 29, 2022), the new standardized first question will overwrite your previous first question. You should review this new first question to make sure it fits your calling script. Be sure to re-select your preferred “Action” for each response option in your first question, as these will have been overwritten. The rest of your script will be copied over from your previous campaign as you had originally created.
Read more in the “Step 7: Number of Passes” guide.