Scale to Win

Hi there, 

Today, we’re releasing two new features to the Scale to Win Dialer designed to improve your admin and calling experience. These features include a new “Checkbox” question type and a new option to control what happens when a contact calls back.

Read on for more information about these two new features. We’ll continue to keep you updated as we release additional features in the coming weeks and months!

New Checkbox Question Type

We’ve added a new “Checkbox” question type that will allow your callers to select multiple answers within a single question.

Above, a sample “Checkbox” question as it appears to callers

You can insert this new “Checkbox” question into your call scripts using the “Write Question” step of the campaign creation interface.

Call Backs

Admins can now specify a “Call Back” number in the “Settings” section of your Dialer admin interface.

 Above, an image of the new “Callback Forwarding Number” setting

If someone tries to call your organization back by dialing the number that was used by our dialer to call them, that call will be automatically and immediately forwarded to the number you specify in this “Callback Forwarding Number” field.

If this field is blank, people will be unable to call back the number that was used to contact them. 

You can enter a physical number into this field (e.g., an office landline number or a shared cell phone) or a VOIP number (e.g., a Google Voice number).

Thanks again for being a Scale to Win customer. If you have feedback about the dialer, have questions about the dialer’s functionality, or need any general assistance with your account, please don’t hesitate to respond to this email.

All the best,

Nate and the Scale to Win Team