The Patch Through question type allows your callers to transfer contacts through to a separate phone number, such as a legislative representative’s office. This can be particularly useful for issue advocacy campaign’s phone banking.
This question type looks just like the Single Choice question type from the caller’s perspective, but as soon as your caller answers with whichever response was previously connected to a third party number (for example, “Yes” in the image below), the call between your caller and contact will end and the contact will be connected to the third party number connected to that answer.
An example of the Patch Through Call in the caller view.
Set up
How to set up the Patch Through in your answers.
Select “Patch call through to target number” under Action and enter in the number that you want contacts to connect to.
You may add different patch through numbers for each answer choice. This allows you to, e.g., set up a separate patch through number for a contact’s representative, senator, assembly member, etc., and patch contacts through to their desired connection.
Remember, since your caller’s call with the contacts will end as soon as they patch their contact through, your caller will only be able to complete a single patch through per call.
Van Integration
You can attach an activist code to Patch Through question type answers in order to sync information back to VAN about the patch through call.
Reporting
You can view the number of contacts you’ve patched through in the View Results step of your campaign. This information will be displayed as a bar graph. You can also see this information in your campaign’s CSV Export.