MMS messages are texts with a multimedia attachment, such as a picture or video. You can send MMS messages from both registered toll-free numbers and 10DLC phone numbers. 


MMS sent from toll-free numbers tend to deliver more quickly. 10DLC offers the ability to choose the area code for the number used to send the MMS messages, and to easily switch numbers between campaigns.


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MMS on Toll-Free


Registered toll-free numbers support both SMS and MMS messaging at higher speeds than 10DLC. By default, you can access one toll-free number at a time (on a given subaccount). In other words, your messages will all originate from the same toll-free phone number. 


If you want your SMS and MMS campaigns to be sent from separate toll-free numbers, please reach out to us at support@scaletowin.com. We can help you set up a subaccount with a different registered toll-free number.


MMS on 10DLC


Note: Prior to January 30th, 2024, 10DLC MMS campaigns on Scale to Win were sent from different numbers than 10DLC SMS campaigns owing to a technical limitation from one of the major mobile carriers. For this reason, you may have had to choose between sending campaigns from a "10DLC Phone Number - SMS" and "10DLC Phone Numbers - MMS". The carrier limitation has since been resolved, allowing us to support sending SMS and MMS seamlessly from the same phone number.


Registered 10DLC numbers support both SMS and MMS messaging as well as area code selection. You can add up to 49 phone numbers to a given 10DLC registration, then choose between your numbers on a per-campaign basis.


10DLC empowers you to:

  • Choose from multiple area codes within a single Spoke subaccount to ensure your texts are targeted to their recipients.

  • Utilize different numbers as distinct sender personas, for instance, using one number for organizing texts and another for fundraising texts, or one for SMS and one for MMS texts.

  • Occasionally rotate between numbers to maintain consistently high response rates.


Learn more about how to add and choose between numbers on 10DLC here.