Will opt-outs appear in exports and sync back to VAN?
Yes. All opt-outs, including automatic opt-outs, will appear in your data exports. If you have a VAN Integration set up, opt-will also sync back to VAN with a “Do Not Text" status.
How can I export a list of my opt-outs?
Opt-out exports must be requested from Scale to Win support here. We’ll provide a CSV file for your organization’s opt-outs.
Note: For security reasons, exports can only be sent to account signers. Each subaccount’s opt-outs will have its own export, unless opt-outs are shared.
Navigate to the Opt Outs/Strike Lists page.
Click the Search button.
Enter the phone number in the search bar.
If the number has been opted out, its opt-out details will appear in the pop-up.
I just sent my campaign and there were a number of people who texted STOP to get off the list. Will those contacts automatically be opted out of future texts even if I use the same list?
Yes. Every uploaded contact list is checked against your Opt-Out List, and any opted-out numbers are automatically removed from the campaign. Scale to Win also automatically opts out contacts who respond with known opt-out keywords. A list of supported keywords is included at the bottom of this guide.
What is the average opt-out rate?
There is no single “average” opt-out rate. It depends on many variables:
Quality of your contact list
Whether contacts are expecting texts
Message tone and relevance
Frequency and timing of outreach
Are opt-outs shared across subaccounts? Can I turn this off?
By default, all opt-outs are shared across all subaccounts. To disable this:
Reach out to our Client Support team
Note that opt-out sharing is all of nothing - you cannot disable sharing for just one subaccount
Turning off sharing does not retroactively assign opt-outs to their original subaccount
If needed, you can request analytics to determine where specific opt-outs originated by reaching out to our Client Support team
I’m texting our Spanish speaking audience, is the required opt-out language specific to English?
No, Scale to Win currently recognizes:
If you have additional phrases you'd like us to screen for, please reach out at support@scaletowin.com and we'll review them.
Why do some contacts report not receiving my texts, even though they’re not opted out?
This is often due to spam filtering by the recipient’s phone carrier. Ask the contact to:
This not only ensures they receive future messages, but also helps sign to phone carriers that your texts are legitimate.
What are the words or phrases that result in automatic opt-outs? (Note: The tool will ignore spaces):
"? stop", "alto", “optout", "remove", "cancel", "delete", "delete me", "delete my number", "delete quit", "delete this number", "do not send me messages", "do not text", "do not text me", "dont text me", "dont text me anymore", "drop tout", "drremove", "drremove optout", "eff off", "end", "end remove", "fuck off", "fuck you", "i optout", "leave me alone", “end2end”, “endtoend”, "leave my alone", "lose my number", "no more texts", "opoit", "opout", "opt", "opt end", "opting out", "optout", "optout end texts", "opt out optout", "opt out please", "opt out send", "optout sent with gentle effect", "optout sent with loud effect", "optout sent with slam effect", "opt outt", "opt out to end", "opt out to send", "optouy", "optput", "optputt", "optstop", "optut", "output", "please dont text me thanks", "please end", "please fuckoff", "please go away", "please remove", "please remove me from your contacts", "please remove me from your list", "please remove me from your texting list", "please remove my info thanks", "please remove text", "please stop", "please stop sending me messages", "please stop sending me texts", "please stop texting me", "please take off this list", "ptout", “ptut", "quit", "quitend", "quitremove", "remote", "remove", "removea", "Remove and fu", "remove and please stop texting me thank you", "removed", "remove dammit", "remove end", "remove fuck off", "remove idiots", "remove me", "remove me from your list", "remove my name from your list", "remove optout", "remove opt out", "remove opt out cancel", "remove opt out stop", "remove output", "remove please", "remove pls", "remove quit", "remove remove", "removes", "remove sent with gentle effect", "remove sent with loud effect", "remove stop remove", "remove thanks", "remove thank you", "remove thx", "remove end", "remove topout", "remove to oprout", "remove opt out", "remove two upout", "remove you idiot", "removr", "remve", "renove", "reove", "reply optout to end", "reply remove", "reply remove topout", "reply remove to opt out", "revove", "spam", "sstop", "stip", "stoo", "stoop", "stop", "stop ?", "stop all", "stop contacting me asap", "stop end" "stopplease", "stop quit" "stop remove", "stop sending", "stop sending me messages", "stop sending text messages to my phone", "stop sent with gentle effect", "stop sent with loud effect", "stop sent with slam effect", "stop stop", "stop stop stop", "stop text", "stop texting", "stop texting me", "stop texting please", "stp", "syop", "take off your list", "txt optout", "txt remove", "unsubscribe", "unsubscribe me", "pissoff", "sto", "remiveoptout", "plzstop", "stopppppppp", "stopcallingme", "donotcontact", "stoptextingmenow", "suckmycock", "endtoquit", "nevercontactmeagain", "killyourself", "eatabagofdicks", "donottextthisnumber", "stopleavemealone", "pleasedeletemynumber", "stopsendingtexts", "screwoff", "wrongnumberstoptexting", "yesstopquit", "stopthanks", "romove", "pleaseremovemefromlist", "removemynumberfromyourlist", "donttextthisnumberagain", "pleaseremovethisnumberfromyourlist", "stipoptout", "fuckyoucunt", "noremove", "wrong#stop", "stopimmediately", "stopivoted", "pleaseremovethisnumber", "suckmyballs", "pleaseremovemefromthelist", "stopspam", "stopforever", "stopsendingmethiscrap", "stopmessages", "leavemealoneplease", "takemeofflist", "stpo", "fuckoffandstop", "nostopquit", "stoppppppp", "stpquit", "stopialreadyvoted", "remov", "eatshitanddie", "wrongnumberpleaseremove", "stopstopstopstopstopstop", "stooquit", "removemefromyourlistplease", "pleaseunsubscribeme", "stopassholes", "fuckyouasshole", "cunt", "removemefromlist", "stopquiy", "stopout", "removeopout", "fuckoffanddie", "fuckoffbitch", "txtstopoptout", "nofuckingway", "stopandno", "stopwrong#", "txtendquit", "stope", "pleasestopcontactingme", "pleasedonttextmeagain", "donotcontactme", "pleaseremovemefromyourcontactlist", "fukoff", "fuckoffasshole", "pleaseremovemynumberfromyourlist", "pleasetakemeoffthelist", "wrongnumberpleasestop", "stopiamarepublican", "fuckno", "plsstop", "fuckoffcommie", "stop0out", "fuckoffcunt", "pleasestopmessagingme", "endtostop", "sto0", "pleasedonottextme", "removethisnumber", "stopthisshit", "stopqui", "stopsendingmetexts", "stop0pt0ut", "eatmyass", "stopopt", "wrongnumberstoptextingme", "stopppppp", "noleavemealone", "stoppp", "stopfuckoff", "fyou", "dropdead", "stopsend", "biteme", "dontcontactmeagain", "stopqu", "nopestop", "pleasestoptextingthisnumber", "stopsendingmessages", "fuckyoubitch", "loosemynumber", "nofuckoff", "stopquite", "stopspammingme", "pleaseunsubscribe", "hellno", "fuckyourself", "removemeplease", "stoquit", "stopppp", "stopsendingmethisshit", "stopoptput", "wrongpersonstop", "atop", "unsubscribeplease", "stoppppp", "removefromlist", "stoptostop", "bitch", "takemeoffyourlistplease", "takemeoffyourlist", "hellnostop", "stopquir", "fuckoffstop", "suckadick", "stop0optout", "nevertextmeagain", "takemeoffthelist", "stopstopstopstopstop", "alreadyvotedstop", "stopasshole", "stipquit", "fuckyoustop", "stopno", "quittextingme", "losethisnumber", "stopttexts", "screwyou", "pleasedonttextme", "dontevertextmeagain", "pleaseremovemynumber", "stopbotheringme", "donotcontactmeagain", "stopcontactingme", "stopalreadyvoted", "stops", "stoptextingmyphone", "nostoptextingme", "gofuckyourselves", "dtop", "removemynumber", "pleasestoptexting", "stopandfuckoff", "pleaseleavemealone", "stopq", "0ptout", "stopguit", "textstop", "stopwrongperson", "donottextmeagain", "stpp", "removemefromthislist", "textremovequit", "takemeoffthislist", "fu", "eatadick", "nstop", "stopharassingme", "suckmydick", "stopbitch", "remove0ptout", "txtstopquit", "stopit", "yesstop", "srop", "getlost", "stopmessagingme", "stopp", "leavemethefuckalone", "foff", "noandstop", "stopstopstopstop", "blocked", "removetoquit", "stoptextingmeplease", "pleaseremoveme", "getfucked", "pleaseremovemefromthislist", "donttextmeagain", "eatshit", "gotohell", "textstopquit", "stoptextingthisnumber", "stopnow", "nostopend", "quitquit", "wrongnumberstop", "stopopout", "shutthefuckup", "pleasetakemeoffyourlist", "fuckingstop", "stop0ptout", "stopwrongnumber", "endstop", "fucku", "stopfuckingtextingme", "goaway", "quitstop", "stoptooptout", "txtremovequit", "gofuckyourself", "endend", "stopthismessagecontainedanimagethatcantbedisplayed", "endquit", "nostop", "bsp", "bspoptout", "bspremove", "dontcontact", "dr", "drremoveoptout", "letsgobrandon", "notexts", "notextsplease", pleaseremovethisnumber", "pleasetakemeoffthislist", "removetoend", "remove to opt out", "stopcancel", "stopoptout", "stopptout", "stoptexts", "stoptoquit", "stopunsubscribe", "txtreply"
Suggested Articles:
