Scale to Win

Organization Owners have access to all subaccounts in your account. To add new Organization Owners, navigate to “Organization Settings” > “People”. ...

TABLE OF CONTENTS Adding new Personalized GIF templates Shift types Organization Goal/Deadline Shift type First_name Fallback Num_shifts Fallback ...

TABLE OF CONTENTS Creating an Escalation Inbox Escalating From Threads Inbox Owner View Filtering for Escalations from Threads Moving Escalations ...

TABLE OF CONTENTS Creating and Using Tags Add a New Tag to Your Account Map NGP VAN Statuses to Tags Adding Tags to Text Campaigns and Conversations ...

TABLE OF CONTENTS Automatic Opt-Out Messages Viewing Opt-Out Types  Viewing Opt-Out Statistics by Campaign How to Manually Upload Out-Outs How to Man...

  TABLE OF CONTENTS Data Syncs BigQuery Prepare to Enable Your BigQuery Export Setup in STW Text Data Dictionary S3 Prepare to Enable Your S3 Expo...

TABLE OF CONTENTS Turn on Budgets Viewing Budgets Editing Budgets Resetting Budgets Budget Overage View Budget and Balance Texter View The Budg...

The Threads page allows you to view and respond to all messages in your subaccount. From here, you can filter, view contact details, opt contacts in and ...

TABLE OF CONTENTS How to Add Texters to your Account Texter Link Reply Management Conversations Responses Tags Conversation Details Other Opti...