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Response Scripts are pre-written canned responses that can be used as replies in text conversations to save time and maintain consistency. 

The Response Scripts page is where you can view, create, and organize pre-written replies to streamline conversations within your campaign. You can also attach Tags to Response Scripts. When a tagged script is sent, the associated Tag(s) will be automatically added to that conversation.

There Are Two Ways To Create Response Scripts:

At the Global Level

  1. Navigate to the Response Scripts page in the left-hand menu. 

  2. Click + Add Group to create a group of Response Scripts. 

    1. Groups are a way to organize your response scripts by use case (e.g., FAQs, Supporter ID, Volunteer).

  3. Name the group and click Add. 

  4. By default, the group and all its Response Scripts will be imported into every new campaign you build. You can disable this by toggling the auto-import setting off.




  1. Once the Group is created, click + Add Response to build your script. 

    1. Give your script a clear title so Texters can easily identify its purpose. 

    2. Enter the response in the field under Script.



  1. Under Apply Tags, select any Tag(s) you want automatically applied to a contact when this script is sent. 

  2. Under Add to a Response Group, select the Response Group(s) you want to add this response to.  

    Optional: Add keywords to your Response Script to trigger automatic responses when contacts reply with the exact keyword. Learn more about Keyword Autoresponders in this article.

  1. Click Add. The Response Script is ready to import into your campaigns.


At the Campaign Level
When building your campaign, you can create Response Scripts that are unique to this individual campaign in Response Scripts (Step 7).

Follow the steps outlined above by creating a Group and then creating responses.

Applying Response Scripts (Threads View)

  1. Open a conversation and navigate to the Responses tab.

  2. Select the Response Script you want to send and it will appear in the Your Message box, then click Send.




Note: For further information on managing conversations, refer to our Threads and Reply Management article.

How Can Response Scripts Help Your Organization?

Streamlined Communication:
Response Scripts offer pre-written replies for common queries, saving time and ensuring consistent messaging. This helps Texters quickly respond to many contacts with approved messages.

Automated Follow-Ups:
Response Scripts can be triggered automatically by keyword autoresponders, ensuring immediate follow-ups without manual input. Example:  if a contact replies with, “I’m interested,” the tool can trigger a follow-up Response Script that keeps the conversation going. This automation saves time while maintaining personalized engagement.

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