TABLE OF CONTENTS |
What is 10DLC?
10DLC stands for ten-digit long code. Adding 10DLC phone numbers to your account allows you to use a local area code for your sending number. Unlike a personal phone number, 10DLC lets you send high volumes of texts quickly.
Carriers only allow verified groups to use 10DLC. Verification requires registration, which involves confirming your organization's identity and how contacts sign up for your texts.
Note: Registrations have to be vetted by a third-party organization and can take 7-10 business days to complete once submitted to Scale to Win. Registrations can take longer if issues arise.
10DLC Registration Requirements
10DLC registration requires details on sender, content, and opt-in method. (Click here for an in-depth explanation of each requirement)
Here are the key requirements:
Your organization’s legal name & address
EIN (Tax ID)
Messaging terms and privacy policy
Sample messages
Confirm the information matches your IRS or government forms. This ensures carriers and their vendors can verify your organization’s legitimacy with official records. Note: Your organization will need a letter of determination from the IRS, or be able to submit evidence of Form 8976 (or other tax identification) in order to register successfully. Don't have either? Click here to schedule a meeting with our Registration Ops team, or submit a ticket to our Client Support team.
Register For 10DLC
501(c)3s, 501(c)4s, 501(c)5 nonprofits can register for 10DLC by filling out the registration form in the Phone Numbers page of your Scale to Win Text account.
Navigate to your account’s Phone Numbers page and click the Register for 10DLC button.
This takes you to the 10DLC registration form.
Select your Organization Type from the drop-down menu and fill out the required fields.
Once you’ve completed this form, click Submit For Review.
View The Status Of Your Registration
You can view the status of your registration in your Phone Numbers page. Expect your registration to remain in "pending" status for 7-10 business days while downstream vendors read through your submission for approval.
Once your registration is approved, the pending banner disappears and Organization Owners receive an automated email confirming a 10DLC phone number has been added to your account. Your Phone Numbers page now displays your 10DLC number(s) and enables the addition of up to 49 phone numbers to the registration.
Rate Limits
501(c) non-profit organizations and private entities are subject to a daily cap on how many text segments can be sent from a 10DLC registration. Read more about nonprofit rate limits on 10DLC here.
Special Cases
If you’re a:
non-profit with multiple legal entities & Tax IDs
non-profit with one Tax ID but many different sub groups
non-profit strictly performing polling
Please schedule a call with us to ensure proper registration.
Registering Multiple Teams
Accounts with multiple teams or subaccounts can register individual subaccounts for 10DLC by following the same steps above. To set up subaccounts, follow the steps outlined in this article. For each subaccount you wish to register as a separate entity, submit the 10DLC registration form in that subaccount's Phone Numbers page. Note: To apply the same 10DLC registration to more than one subaccount, reach out to our Client Support team.